Return & Refund Guidelines
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Final Sale Items: Due to health and safety regulations, all packaged and loose-leaf teas are non-returnable and non-refundable once they have left the facility.
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Damaged or Incorrect Orders: If your order arrives damaged during transit or if you receive the wrong blend, you are eligible for a replacement.
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Reporting Window: Issues must be reported within 48 hours of delivery. You will need to provide your order number and clear photographs of the damaged packaging and product.
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Tea Accessories: Non-perishable items, such as tea hardware or accessories, may be returned within 14 days, provided they are unused and in their original, undamaged packaging.
How to Initiate a Request
To start a return or report a damaged shipment:
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Contact Support: Email the customer service team.
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Provide Documentation: Include your order ID and photos of the items in question.
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Wait for Inspection: Once the request is reviewed, you will receive a confirmation email regarding your refund or the dispatch of a replacement.